Frequently Asked Questions
Find answers to the most common questions about orders, shipping, returns, and products. Can't find what you're looking for? Contact us.
Orders & Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard). More payment options are coming soon.
Can I modify or cancel my order?
You can cancel or modify your order within 1 hour of placing it by emailing [email protected] with your order number. After that, the order may already be in processing.
Do prices include VAT?
Yes, all prices displayed on our website include VAT. There are no hidden fees at checkout.
Will I receive an order confirmation?
Yes, you'll receive an email confirmation immediately after placing your order, and a second email with tracking information once it ships.
Shipping & Delivery
Where do you ship to?
We ship to all 27 EU member states. We're working on expanding to the UK, Switzerland, and Norway.
How long does delivery take?
Delivery times depend on your location: Romania 3-5 days, Central EU 5-7 days, Western EU 5-7 days, Rest of EU 7-10 days. Add 1-2 days for processing.
How much does shipping cost?
Shipping rates are: Romania €3, Central EU (HU, BG, PL, CZ, SK) €7, Western EU (DE, FR, IT, ES, AT, NL, BE) €10, Rest of EU €12.
Can I track my package?
Yes! You'll receive a tracking number via email once your order ships. You can use it to track your package in real time.
Returns & Refunds
What is your return policy?
You have 14 days from receiving your order to return items for a full refund, in accordance with EU consumer protection law. Items must be unused and in original packaging.
How do I start a return?
Email [email protected] with your order number and the item(s) you want to return. We'll send you return instructions.
Who pays for return shipping?
Return shipping is covered by the customer, unless the item is defective — in which case we cover all return costs.
How long do refunds take?
Refunds are processed within 14 days of receiving the returned item and are issued to your original payment method.
Can I return a helmet?
Helmets can only be returned if the protective seal/visor sticker is intact. Once opened, a helmet cannot be returned for safety reasons.
Products
Are your products genuine?
Yes, all products are sourced from authorized distributors and come with full manufacturer warranty. We never sell counterfeit goods.
How do I choose the right size?
Each product page includes a size guide when applicable. If you're unsure, email [email protected] and our team will help you find the right fit.
Do helmets come with ECE certification?
Yes, all helmets sold on Moto Deals are ECE 22.06 certified as stated by the manufacturer. Safety certification details are listed on each product page.
What warranty do products have?
All products come with the EU legal guarantee of conformity — a minimum of 2 years from the date of purchase.
Still have questions?
Our support team is happy to help.
Contact Us